Supplier Case Study - Lyreco UK Ltd
Background
Lyreco process a high volume of low value purchase orders in delivering stationery products to many Scottish Public Sector buying organisations including:
- Scottish Government (including Executive Agencies and Non-Departmental Public Bodies)
- Authorities Buying Consortium (including Renfrewshire, Argyll & Bute and North Ayrshire Councils)
- NHS Services Scotland (including NHS Tayside, Grampian, Forth Valley and Scottish Ambulance Service)
Development of cXML Order Transmission to Lyreco
Traditionally Lyreco received orders via email and fax. Development work was undertaken to put in place a cXML connection where purchase orders are sent via cXML directly into the Lyreco sales order processing system. This was completed in February 2005 to coincide with the launch of the 2005 revised Lyreco catalogue ensuring all products and prices were up to date.
Roll-out of cXML Order Transmission to eProcurement Scotland (ePS) Customers
Following a successful period of review by the Scottish Government, the cXML connection was available for use by the remaining ePS customers. With a total of 15 customer organisations (11 NHS and 4 Local Authority) trading through ePS with Lyreco the work was coordinated by the ePS supplier e-enablement team. After meeting with Lyreco it was agreed the roll-out should be split into 2 main projects (Health and Local Authorities). Each project lasting approximately 12 weeks and (due to the coordinated approach) starting simultaneously.
Business Benefits
- Supply Chain Efficiency: Through the cXML connection, order information is automatically populated in Lyreco's sales system. Therefore the turnaround time for orders is reduced.
- Elimination of sales order processing errors: Manual errors due to orders being re-keyed incorrectly into the Lyreco sales order processing system have now been eliminated.
- Cost Savings: Due to the reduction in administrative costs through cXML, Lyreco have reduced catalogue prices.
Supplier's Viewpoint
Bill Swann, Strategic Account Manager, Lyreco UK Ltd:
"Lyreco launched back office to back office transactions to their system by utilising the eProcurement Scotland service. Many benefits that were identified in the introduction of this new system are now being delivered. This is to the benefit of ePS customers, Lyreco and the environment. These benefits include:
- Less paper being used in the transaction cycle
- Paperless invoicing by using GPC
- Direct order input
- Less telephone calls for clarification of contract
- Fewer returns
- Ease of use
- Overall savings on contract price for eProcurement Scotland customers
Lyreco see the benefits of eProcurement Scotland as a positive step forward from conventional ordering methods."
More information …
To obtain further information relating to this case study please contact:
Lyreco UK Ltd - Bill Swann
- Telephone: (01236 779648)
Or contact eprocurementscotland@scotland.gsi.gov.uk